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AI Usage Policy

Version 1.1 · Effective 15 August 2026 · Last updated 15 August 2026

1. Purpose of This Policy

Simply Blood uses artificial intelligence (“AI”) technologies to support certain features of the Platform. This AI Usage Policy explains, in plain language, what AI is used for, its limitations, and the choices available to users. It supplements, and does not replace, the Terms & Conditions and the Privacy Policy.

2. Where AI Is Used

  • Content moderation and fraud or duplicate-request detection;
  • Summarizing user-uploaded documents (for example, condensing a health report into a short summary);
  • Verifying certificates and identity documents as part of the Verification process;
  • Matching and prioritizing blood requests to donors based on factors such as blood group, distance, and urgency;
  • Language translation, search assistance, and customer support;
  • Accessibility features.

3. What AI Is Not Used For

Simply Blood does not use AI to make final medical eligibility decisions, to diagnose any condition, to authorize a transfusion, or to replace the judgment of a qualified healthcare professional. AI outputs relating to blood group, eligibility, or health information are informational only and must be independently verified by a licensed professional or accredited blood bank before being relied upon.

4. Human Review

Significant decisions that materially affect a user – such as account suspension, verification rejection, or removal of a blood request – are not made by AI alone. Where an automated system flags an account or a request, a human reviewer is involved before a final adverse action is taken, and users may appeal such decisions using the procedures described in the Terms & Conditions.

5. Limitations of AI

AI systems are probabilistic and can produce inaccurate, incomplete, or biased outputs, particularly for underrepresented languages, dialects, or document formats. Simply Blood applies reasonable safeguards to reduce these risks but cannot guarantee that AI outputs are error-free. Users should treat AI-generated summaries, translations, and suggestions as a starting point, not a final answer.

6. Data Used to Improve AI Features

Content you submit to AI-assisted features (such as documents uploaded for summarization) is processed to deliver that feature and, where permitted by the Privacy Policy and applicable law, to improve the accuracy and safety of Simply Blood's AI systems. Where third-party AI providers are used, they are contractually restricted to processing data only to provide the contracted service and are not permitted to use Simply Blood user data to train their own general-purpose models unless you are separately informed and, where required, your consent is obtained.

7. Your Choices

Where an AI-powered feature is optional, you may choose not to use it; the underlying Platform functionality will remain available through a non-AI alternative wherever reasonably possible (for example, manual entry instead of AI-assisted document scanning). Where required by applicable law, you may request human review of a decision made with meaningful AI involvement.

8. Changes to This Policy

We may update this AI Usage Policy as our AI features evolve. The updated Policy will show a revised Last Updated date and, where the change is material, will be communicated through the Platform.

9. Contact Us