Community Guidelines

SimplyBlood works because strangers show up for each other. These guidelines keep that trust intact. They sit alongside our Terms & Conditions and Privacy Policy.

Core Principles

• Lives first. Every action should make it faster and safer for a patient to get blood.
• No money, ever. Blood is donated, never bought, sold or reimbursed.
• Tell the truth. Accurate patient, hospital and eligibility details save time and lives.
• Protect privacy. Contact details stay inside SimplyBlood and inside the match they belong to.
• Stay safe. Follow medical staff instructions, and never put your own health at risk.

For Donors

Before you accept

• Check that you are medically eligible and past your next-eligible donation date.
• Accept only if you can realistically reach the hospital within the requested window — accepting burns one of your 3 slots per 90 days.
• Read the hospital location and urgency carefully.

After you accept

• Keep your status updated: On the way → Near hospital → Fulfilled.
• Communicate in chat if you are delayed or cannot make it, so the seeker can find someone else.
• Follow all screening and safety instructions from the medical team.

Don’t

• Don’t accept requests you have no intention of fulfilling.
• Don’t ask for money, travel costs, gifts or favours.
• Don’t use a match to make personal, romantic or commercial contact.

For Seekers

Raising a request

• Use real patient, hospital and contact details, and pick the correct blood group and units.
• Mark urgency honestly — false “critical” flags cost real patients their donors.
• Raise one request per requirement; avoid duplicates across accounts.

Coordinating

• Reply quickly once a donor accepts and share clear hospital directions.
• Confirm the donation so the donor’s slot is restored and their tree is planted.
• Close the request as Fulfilled the moment the need is met.

Don’t

• Don’t offer payment or reimbursement to secure a donor.
• Don’t forward a donor’s number to agents, brokers, groups or other families.
• Don’t pressure a donor who has declined or is ineligible.

Contact & Privacy Rules

Chat & Calls

• Use chat and calls for donation coordination only.
• Chat text and captions are encrypted on your device before upload — but please still avoid sharing sensitive medical or financial details.
• Do not record calls, screenshot and republish chats, or share another person’s messages publicly.
• Harassment, abuse, spam or repeated contact after a match closes is a violation.

Stories, Feed & Community

• Celebrate donations, but protect patient privacy — get consent before naming or photographing anyone.
• No medical misinformation, no fundraising appeals, no promotional or political content.
• Flag duplicate, suspicious or fraudulent requests you spot in your area.

For Ambassadors

• Verify: help confirm that requests in your district are genuine and current.
• Flag: report duplicates, brokers, or anyone hinting at payment.
• Support: guide first-time donors and seekers through the process.
• Never collect money in SimplyBlood’s name — no donations, fees or reimbursements of any kind.
• Represent the platform honestly; do not promise outcomes we cannot guarantee.

Reporting & Safety Tools

• Report: paid-blood offers, fake or duplicate requests, harassment, impersonation, contact misuse, unsafe behaviour.
• How: in-app Help → Report on the request, chat or profile, or email support@simplyblood.com.
• Include screenshots, request IDs and timestamps where possible — it speeds up review.
• Reports are confidential; we do not reveal who reported an account.

Consequences

Support & Contact

• Email: support@simplyblood.com
• Contact form: simplyblood.com/contact
• In-app support: available via the Help section on Android and iOS.

SimplyBlood is digital infrastructure for voluntary blood coordination. Every honest request, every kept promise and every donation strengthens the network for the next patient. One drop. One life. One tree.