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Terms & Conditions

Last updated: August 6, 2026

These Terms govern your use of the SimplyBlood app and website, operated by Change With One Foundation. By creating an account or raising a request you agree to them, to our Privacy Policy and to our Community Guidelines.

1. About SimplyBlood

  • SimplyBlood is a free, voluntary coordination platform that helps people who need blood find people willing to donate.
  • We are not a hospital, blood bank or medical provider, and we do not collect, test or supply blood.
  • We do not guarantee that a donor will be found, will arrive, or will be medically eligible.
  • In an emergency, contact the hospital, your blood bank and emergency services first. SimplyBlood is a support layer, never a substitute.
  • Nothing on the platform is medical advice. Eligibility and safety are decided by medical professionals at the donation site.

2. Eligibility

  • You must be at least 13 years old to hold an account, and must meet the legal and medical requirements of your location to actually donate blood.
  • You must provide accurate, current information about yourself, the patient and the hospital.
  • You are responsible for activity on your account and for keeping your login secure.

3. No Monetary Exchange — Zero Tolerance

  • SimplyBlood is 100% voluntary and non-monetary.
  • You may not ask for, offer, accept or advertise money, gifts, travel reimbursement or any other consideration in exchange for blood.
  • Violations lead to a permanent ban and, where appropriate, reporting to hospitals and local authorities.
  • Report any paid-blood attempt immediately through the in-app report tool or contact form.

4. User Roles & Obligations

Seekers

  • Provide truthful patient, hospital, blood group and urgency details.
  • Do not raise duplicate or speculative requests.
  • Respond to donors promptly and mark the request Fulfilled or closed as soon as the need is met.
  • Never share a donor’s contact details outside SimplyBlood.

Donors

  • Accept only if you are genuinely eligible and able to reach the hospital in time.
  • Be truthful about eligibility, last donation date and health status.
  • Keep your status updated (On the way, Near hospital, Fulfilled).
  • Follow the instructions of the medical staff at the donation site.

5. The 3-Slot Acceptance System

  • To prevent harassment and no-shows, each donor has 3 acceptance slots per rolling 90 days.
  • Accepting a request burns one slot immediately.
  • A slot is restored when the donation is confirmed, or when the seeker rejects or cancels your help.
  • Repeated accept-and-disappear behaviour may result in reduced slots, suspension or a ban.

6. Contact Visibility & Chat

  • Phone numbers are never shown in the nearby donor list or public feed.
  • Contact details unlock only after a donor accepts and a match is active — statuses Accepted, On the way, Near hospital, and Fulfilled for contact history.
  • Chat is available in Accepted, On the way and Near hospital only, and must be used for coordination purposes only.
  • Harvesting, storing, exporting or reusing another user’s contact details is prohibited.

7. Community Content (Feed & Stories)

  • You retain ownership of the stories, photos and captions you post.
  • You grant SimplyBlood a non-exclusive, worldwide, royalty-free licence to display, adapt and promote that content to spread awareness, until you delete it.
  • You confirm you have permission from anyone identifiable in your content, including patients.
  • Prohibited content: paid-blood offers, patient data shared without consent, medical misinformation, hate speech, harassment, nudity, spam, fundraising appeals, and impersonation.
  • If you use the optional AI rewrite feature, you remain responsible for the published version.

8. Referrals, Trees & Impact Features

  • Referral codes are for genuine invitations; self-referrals and fake accounts are void.
  • For confirmed donations we work with NGO partners to plant a tree; only non-identifiable donation confirmation data is shared with them.
  • Trees, certificates and geo-tags are goodwill features and carry no monetary value or guarantee of timing.
  • Impact numbers shown on the platform are aggregated estimates, not certified statistics.

9. Acceptable Use

  • No fake, exaggerated or test blood requests.
  • No scraping, crawling, bulk export, bots or automated access.
  • No reverse engineering, security probing or attempts to bypass contact-visibility rules.
  • No commercial solicitation, recruitment or marketing to other users.
  • No unlawful, fraudulent, threatening or discriminatory behaviour.

10. Reports, Disputes & Enforcement

  • Any user can report a request, message, story or account from within the app.
  • Our team reviews reports and may request additional details.
  • Depending on severity we may warn, restrict features, hide content, suspend or permanently ban an account.
  • Serious safety matters may be escalated to hospitals or law enforcement.
  • Disputes between users about care, travel or outcomes are between those users; SimplyBlood is a coordination layer only.

11. Account Termination & Deletion

  • You may delete your account at any time via Settings → Help → Delete Account.
  • Deletion requests go through admin review and a 30-day grace period, after which the account is soft-deleted and de-identified.
  • We may suspend or terminate accounts that violate these Terms, immediately in cases of paid-blood activity or safety risk.

12. Disclaimers

The platform is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy of user-supplied information, or uninterrupted availability. SimplyBlood does not verify the medical eligibility of donors or the clinical accuracy of any request, and is not a medical device.

13. Limitation of Liability

To the maximum extent permitted by law, Change With One Foundation and its team, volunteers and partners are not liable for any indirect, incidental, special or consequential damages, or for any loss arising from a donation, a failure to find a donor, delays, or user conduct. Our total aggregate liability for any claim is limited to INR 5,000.

14. Indemnity

You agree to indemnify and hold harmless Change With One Foundation against claims, damages and expenses arising out of your content, your conduct on the platform, or your breach of these Terms or applicable law.

15. Changes to These Terms

We may update these Terms as the platform evolves. Material changes will be notified in the app or by email. Continued use after the effective date means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of India, and the courts at the Foundation’s registered location have exclusive jurisdiction.

17. Contact